Mon - Fri: 8:00 - 6:00
Saturday: 9:00 - 6:00
Sunday: Closed
Online: (615) 301-4575
Antioch: (615) 501-0500
Madison: (615) 590-0500
Nashville: (615) 301-0500

Shipping Policy

Buy Floors Direct only ships to the continental United States. We do not ship internationally, to Canada, U.S. Territories, Hawaii or Alaska.

**We do not offer any type of expedited shipping options due to the fragile nature of our material.
**All roll goods are pick up only. We do not ship any roll goods.

Orders received by noon CST, Monday - Friday, will generally ship that business day and orders received after noon CST will generally ship the next business day.

Any order placed after noon CST Friday, and through to Sunday, will not be processed until the following Monday at 8:00 am.

Delivery 

  • All orders shipped will take an estimated 5-10 business days in addition to order processing times. 
  • All orders will ship to the customers billing address unless approved by Buy Floors Direct prior to ordering.
  • Delivery dates will be based off the tracking number provided when the material is picked up. Theses dates are estimates, so take into consideration the many variables that can occur when shipping. Buy Floors Direct can not be held liable for failure to meet scheduled install dates due to delivery.
  • Items may arrive in multiple shipments.
  • Please let us know if any of the following apply to your delivery destination:
    • Does not allow semi-trailer acces.
    • Does not have a turnaround for a semi-trailer.
    • Has low hanging power lines and/or trees.

When the order arrives and before the driver leaves you will want to:

  1. All deliveries are curbside. The driver will unload the order, you or someone able must be home to take the material from the curb into the house.
  2. Visually inspect the condition of the shipment, making sure all material ordered has been received undamaged. If any damage or missing material you will need to note this on the delivery receipt and please take pictures to send with the claim. 
  3. It is always recommeded that you store the material in the location where you will be installing to allow for acclimation.

Return Shipments

At the time an order has been loaded and is in route to the shipping address, Buy Floors Direct will charge all applicable shipping fees for the return. The customer is solely responsible for all shipping cost outgoing and returns cost.

Orders

We will use our best efforts to fill your order, there may be times when the item you want is not available. We reserve the right to discontinue the sale or change the price of any item at any time without notice. The prices listed on the site do not include shipping unless otherwise noted or sales taxes. These costs will be added to your invoice. 

Sales tax will be charged and collected as required by applicable federal or state law.