Mon - Fri: 8:00 - 6:00
Saturday: 9:00 - 6:00
Sunday: Closed
(615) 301-0500
(615) 301-4575

Policies

NOTE: Color will vary from website, verify color by coming into one of our locations or requesting a sample. (charges may apply)

Online Orders

Online customer service is available Monday - Friday 8:00am - 5:00pm by Phone: (615) 301-4575 or Email: sonya@buyfloorsdirect.com

In store pickup is valid only at the specific store selected by customer when placing order, during store’s normal operating hours and only for orders confirmed by email ready for pickup. Most orders are ready within a few hours, however, please allow for extra processing time on large orders. Subject to availability. Due to current events and high volume, orders may be delayed.

Orders Processed by 2:00pm CST, Monday - Friday, will be available 4 hours after processed that business day.
Orders Processed after 2:00pm CST, Monday - Thursday will be available for pick up at 12:00pm CST following business day. 
Orders Processed after 2:00pm CST, Friday - Sunday will be available for pick up at 12:00pm CST the following Monday.

Once orders are processed you will receive an email letting you know when it will be ready for pick up at the selected location.

Return Policy

Whether you’ve overestimated the amount of flooring needed, or If you are not completely satisfied with your purchase, return the uninstalled merchandise to any Buy Floors Direct Warehouse within 30 days of purchase with a valid sales receipt, and we will refund your purchase.

All returned merchandise must be undamaged and in resalable condition.
Your refund will be processed by the same method of payment from your original purchase.

Check transactions over $100 will be processed as a mail check refund.

Items not accepted for return

Opened cartons, partial cartons, damaged cartons, wet cartons, damaged material, clearance and closeouts, special orders, cut roll goods (carpet & vinyl), used or installed product. Used or open tools are not returnable, but may be exchanged, if defective.

IMPORTANT – PLEASE READ CAREFULLY

It is the Purchaser's / Installer's responsibility to inspect all products prior to installation. Once a product has been installed, it CANNOT be returned. Buy Floors Direct is not responsible for any product defect or damage, property damage or lost labor costs due to faulty installation. After you’ve made your purchase, inspect all product pieces before installation, as use and installation will constitute your acceptance of the product. Installed flooring is considered the property of the owner/installer and cannot be exchanged or returned for any reason.

For more information, please call (615)-301-0500.

In Store Purchases

Customers must present an original receipt at the time of pick up. Buy Floors Direct reserves the right to hold any merchandise until proper ownership can be established. To allow someone other than yourself to pick up merchandise, such as a contractor or delivery service, you must authorize Buy Floors Direct to release your merchandise by entering the pickup person’s information. Anyone not on this list, regardless of possession of original receipt, wishing to obtain your merchandise must first be validated (in person) by you, the customer. The person(s) authorized to pick up materials must have a government issued photo I.D. for verification.

Free Two Week Storage

We understand the stress of remodeling/building. We understand that flooring is bulky and takes up space. We also understand that flooring weighs a ton… no literally… it can weigh a ton. Depending on the project size, flooring may need to be picked up by a different vehicle, or be picked up in multiple trips. Buy Floors Direct is happy to offer 2 weeks of free storage from the date of your purchase.

Product Accuracy Verification

MAKE SURE TO INSPECT ALL MERCHANDISE AT THE TIME OF PICK UP. It is the customer’s responsibility to inspect and verify the type of merchandise purchased, quantity, model number, color, dye lots for porcelain and ceramic products, and to verify all labels on wood product to ensure accuracy prior to leaving the store. Any discrepancies between the customer’s inspection and the purchased merchandise as reflected upon the sales receipt must be determined prior to leaving the premises and a manager must be notified. By signing your receipt at the time of pickup, your signature will constitute your agreement that your order has been received in FULL and that it is ACCURATE. Once you have left the premises, no exceptions will be made.

Loading and Securing of Merchandise

Customers picking up product are responsible for providing safe and adequate transportation of their purchase. Our employees are more than happy to help you load your product into your vehicle. It is the customers responsibility to stop our employees if the customer feels the load is getting too heavy on the vehicle. We are not responsible for any damages to vehicles while loading product. If equipment or machinery is in use to load a vehicle, the customer must stand at a safe distance. The customer assumes full responsibility for loading and transportation of merchandises, and releases Buy Floors Direct from ANY liability, damages, or claims arising out of a Customers Pick Up and/or Transportation of Merchandise.

Natural Stone Disclaimer

At Buy Floors Direct, we provide you with first quality natural stone. As the name implies, our marble is just that; natural. This means the product may have a variation in color, texture, and pattern, that brings a beautiful look to the material. Purchasing any marble product signifies your knowledge of the potential variations.

Low Price Guarantee

If you find a current lower price on an identical, in-stock item from any other retailer, Please let us know and upon verification, we will be happy to match the price.

Please Note: A competitors price must be an everyday or advertised price on an in-stock item. Seasonal, discontinued, obsolete, clearance, liquidation, distressed or going out of business merchandise is not included. Bid sites and auction sites are ot included. Competitors typographical errors or misprints are not included. Sales tax is excluded.

For online purchases: Our low price guarantee includes the price of the item(s) plus the shipping cost. Price match items must be available from competitor to ship to customer's location. All Price match requests must be from the original purchaser. Third party requests will not be honored.

Any choices made for Tile, Stone, Hardwood, Waterproof flooring, Laminate, Cork, Bamboo or Grout are for visualization purposes only. Product design or color may vary from the product page. To confirm your product color & design choices, please visit a store, and/or obtain samples prior to purchase.